Refund & Returns Policy

Last updated: 2026-11-10

We want you to love your order from SuperClone HQ. If something is not right, here is how returns and refunds work.

Return window

You can request a return within 14 days of delivery. Items must be unused, in their original condition and packaging, with all tags, papers and accessories.

Items that cannot be returned

Custom or made-to-order items, opened consumables and items marked “final sale” cannot be returned unless they arrive faulty or damaged.

How to start a return

1. Email us with your order number and the reason for the return at support@superclonehq.com.
2. We will reply with return instructions and the return address.
3. Pack the item securely and ship it with a tracked service. Returns sent without approval cannot be accepted.

Refunds

Once your return arrives and passes inspection, we will email you and issue a refund to your original payment method within 5–10 business days. Original shipping charges are not refundable.

Damaged, faulty or wrong items

If your order arrives damaged, faulty or not as ordered, contact us within 48 hours of delivery with photos. We will send a replacement or a full refund, including shipping.

Exchanges

Want a different size, colour or model? Start a return for the original item and place a new order, or ask us and we will help arrange an exchange.

Cancellations

Orders can be cancelled for a full refund until they ship. Contact us as soon as possible.

Contact

Questions? Email us at support@superclonehq.com or call +17312800605.